Returns & Exchanges
At WLMOUSE, we want you to be fully satisfied with your high-performance gaming gear. If your purchase doesn't meet your expectations, we offer a 14-day return window for items in their original, unopened packaging.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack your WLMOUSE device in its original box, ensuring all accessories, cables, and documentation are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.
Inspection and Refund
Once our technical team verifies the condition of the hardware, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing